Frequently Asked Questions
At Truckdoctor, we understand that you have questions about our services and how we can help you in the event of a breakdown on your forklift or pallet truck. That’s why we’ve put together this FAQ page to help you get the right information quickly and easily.
Module Repairs
Webshop products
Place order
Price determination
Module Repairs
The most common questions about exchange modules or repair of your module.
Which is better? Repair or an exchange module.
Our preference is always for repair because it preserves all the settings of the module. In this way, calibration of the machine, for example, is not necessary. If repair is not reliably possible, we can offer an exchange module. Provided it is available.
How long does it take for the module to be returned?
The moment the module arrives at us, it is normally tested and repaired within 3 working days. The processing time partly depends on the amount of information (error codes, description) that is sent.
Why can't I buy an exchange module first and then send my defective module?
It happens that there is an external cause in the machine that causes the module to fail. To prevent an exchange module from failing again, it is necessary to examine your module first. It also happens that the test shows that the module is not defective, so you will not be confronted with extra costs.
Is there a warranty on repair?
Yes, every repair comes with a 3-month full warranty. However, it is important to follow advice about possible external causes.
Can you also look for a forklift or machine malfunction with us?
No, often the search for a malfunction is too complex to carry out on location. However, we can perform diagnostics in our workshop. The possibilities are discussed in advance so that you are never faced with surprises.
Place an order
Below is a selection of the most common questions before placing an order. If your question is not listed, you can ask it via whats-app or our contact page.
How can I place an order?
You can place an order by adding the desired products to your shopping cart and paying via our secure payment page.
Can I change or cancel my order?
Yes, as long as your order has not yet been shipped. Please contact our customer service as soon as possible.
How can I track my order?
Once shipped, you will receive an email with a tracking number and instructions to track your order.
What are the shipping costs?
Shipping costs within the Netherlands (PostNL):
Less than 5 Kg: € 8.20.
More than 5 Kg: € 15,00
Shipping costs outside the Netherlands, within Europe (UPS Standard):
Less than 5 Kg: € 25,00
More than 5 kg: € 35,00
Shipping costs outside Europe:
On request
Do you have a physical store?
No, we have a 100% online webshop. However, you can pick up your order after payment and request. Please note! We do not have a pin option.
Webshop Products
Questions about our webshop can be found here. If your question is not listed, you can ask it via whats-app or our contact page.
Are all products in stock?
Most of the products on our website are in stock. If a product is temporarily unavailable, this will be clearly stated on the product page. You can also reach out via email or whats app to make sure. If desired, we will reserve the product for you.
Can I get more information about a product?
Sure! Our product pages contain detailed descriptions, specifications and photos. Do you still have questions? Contact us by email or whats-app.
Are all products new?
Most of the products are new. For used or refurbished products, this is clearly stated in the product description.
What is the warranty on a product?
We offer a full warranty on all delivered products of 6 months. However, the instructions for use and installation must be observed.
Do you have a physical store?
No, we are a 100% online webshop. However, you can pick up your order after payment and request. Please note! We do not have a pin option.
Price Determination
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How are the prices of your products and services determined?
Our prices are determined on the basis of quality and market analysis. We strive to offer competitive prices without compromising on quality.
We use fixed prices for our Repair service so that you will never be faced with surprises. Price for repair is determined for modules in original condition.
Are the prices exclusive of VAT?
Yes, all prices on our website are exclusive of VAT, unless otherwise stated.
Do you offer price agreements for business customers?
Yes, we offer adjusted price agreements for business customers. Please contact us via email or whats-app for more information.
Do you offer bulk or volume discounts?
Yes, for large orders or bulk purchases, we offer discounts. Please contact our customer service via e-mail address to discuss the possibilities.
Other questions about our prices?
Feel free to contact us, we are happy to help you!
